Frequently Asked Questions
Campaign Owners & Charity Collectors
About Toirem
What is Toirem?
Toirem is an advanced platform designed for charity collectors, providing a secure, convenient, and efficient way to collect donations and manage fundraising campaigns.
Who is the service intended for?
Toirem is intended exclusively for charity collectors and charitable purposes, in accordance with Toirem's Terms of Use.
Is there a fee to open a campaign?
No. Opening and maintaining a campaign is completely free.
Does my campaign remain active indefinitely?
Yes. Once a campaign is opened, it remains active and can be used at any time.
Opening a Campaign
How do I open a campaign with Toirem?
Campaigns can be opened at any Toirem Center or participating Toirem location worldwide. During registration, you will be asked to provide your personal information and a card on file for security. All information is stored securely.
Can I send a family member or representative to open a campaign for me?
No. The campaign owner must appear in person to open the campaign. However, the campaign card may be returned by someone else on the owner's behalf.
What information is required when opening a campaign?
During registration, you will be asked to provide your name, phone numbers, address, email address, identification number, and a credit card for backup purposes. You will also have your photo taken for security purposes.
Why is a photo required when opening a campaign?
Your photo helps ensure that only the campaign owner is authorized to access and withdraw funds from the campaign.
Receiving Donations
How can I receive donations?
Donations can be accepted through:
- A Toirem card terminal
- A personal donation link
- Bank transfers / quick pay
- Checks
- Vouchers
- Credit card donations through the phone system
What is a Toirem donation link?
Each campaign receives a personalized donation link that can be shared with donors anywhere in the world. Donations are deposited directly into the campaign.
Can I accept recurring donations?
Yes. Monthly recurring donations and scheduled payments can be set up through your donation link.
Which currencies are supported?
Donations can be accepted in Israeli Shekels (ILS), U.S. Dollars (USD), Canadian Dollars (CAD), and British Pounds (GBP).
Toirem Card Terminal
Does the card terminal work worldwide?
Yes. Toirem terminals operate worldwide using international cellular connectivity.
Does the terminal support smart payments?
At this time, the terminal does not support standard tap-to-pay donations. However, smart payments can be completed using a simple three-step process for U.S. Dollar transactions:
Tap your phone on the terminal.
Scan the QR code displayed on the screen.
Complete the donation on your phone and wait until you receive the final confirmation.
This feature is currently available for U.S. Dollar transactions only.
Is there a daily usage fee?
No. There is no daily usage fee. However, a $15 weekly inactivity fee will be charged if the device is not used. This fee continues until the device is returned in accordance with Toirem's policies.
Is a security deposit required?
Yes. A security deposit is required when opening a campaign. The deposit amount depends on the campaign currency:
$350 USD
1,250 ILS
£300 GBP
The deposit is held until the device is returned in accordance with Toirem's policies.
Receiving Funds
How can I receive grants from a campaign?
Once approved by a board member, grants can be received in one of the following ways:
Bank transfer
Check
Reloadable Visa card
CardShop
Yordox (United Kingdom)
Ramp card
How long do bank transfers take?
In most cases, funds are received within two business days after the request is submitted.
Is there a fee each time I receive funds?
No. Toirem does not charge a fee for receiving funds from your campaign.
Can funds be transferred between campaigns?
No. Funds cannot be transferred from one campaign to another.
Donors
Making a Donation
How can I make a donation?
Donations can be made using a credit card, bank transfer, or other payment methods offered by the campaign. When making a donation, be sure to include the campaign number so your donation is credited to the correct campaign.
Can I make recurring donations?
Yes. Campaigns that support recurring giving allow donors to set up monthly or scheduled donations.
Which payment methods are accepted?
Accepted payment methods vary by campaign, but typically include credit cards, bank transfers, and additional options.
Receipts
Will I receive a receipt for my donation?
Yes. A receipt will be sent automatically to the email address you provide when making your donation. Be sure to enter a valid email address to receive your receipt.
I didn't receive my receipt. What should I do?
First, check your spam or junk folder. If you still cannot locate your receipt, please contact Toirem Support for assistance.
Transaction Inquiries
How can I inquire about a charge on my credit card?
To locate a transaction, use Toirem's automated phone system. If you are unable to find the transaction or need additional assistance, please contact Toirem Support. You may be asked to provide the last four digits of your card, the donation date, and the donation amount.
I made a donation by mistake. Can I cancel it or request a refund?
If you believe a donation was made in error or have questions about a transaction, please contact Toirem as soon as possible. Each request is reviewed and handled according to the applicable procedures.
Security & Taxes
Is my credit card information secure?
Yes. Toirem uses secure payment processing systems and advanced security standards to protect your information.
Are donations tax-deductible?
Yes. Donations are tax-deductible in the United States, Canada, and the United Kingdom. Donations made in Israel are currently not tax-deductible.
Support
How can I contact Toirem Support?
The Toirem Support team is available to assist with questions regarding donations, receipts, transaction inquiries, recurring donations, and refunds. We are committed to providing prompt and professional assistance.